Service Delivery Policy
1. How the service is delivered
This is a digital service. There is nothing to ship. We do the configuration work inside the Shopify store you own, using collaborator access you grant and can revoke. "Delivery" means the work is finished in your store and we have told you it is finished.
2. Estimated timing by package
| Package | Price | Delivery estimate |
|---|---|---|
| StoreVera Starter | $96.99 one-time | 3–5 business days |
| StoreVera Launch | $106.99 one-time | 4–6 business days |
| StoreVera Essential | $108.99 one-time | 4–6 business days |
| StoreVera Growth | $116.99 one-time | 5–7 business days |
| StoreVera Business | $117.99 one-time | 5–8 business days |
| StoreVera Pro | $119.99 one-time | 6–9 business days |
| StoreVera Premium | $125.99 one-time | 7–10 business days |
| StoreVera Ultimate | $133.99 one-time | 8–12 business days |
These are estimates in business days, not guarantees, and not a contractual deadline. Anyone who guarantees a same-day custom store build is either not doing the work or not telling you the truth.
3. When the clock starts
Not when you pay. The estimate begins on the latest of these:
- your payment has cleared and been confirmed by Stripe;
- we have every item on the onboarding form;
- we have working Shopify collaborator access;
- we have your branding materials, where the package uses them.
Your order page shows the current status at all times, so you can see exactly what we are waiting on.
4. What causes delays
- Missing or incomplete information from you — this is the most common cause by a wide margin.
- Waiting on your replies. The clock pauses while we wait and resumes when you answer.
- Changes you request to the brief after the build has started.
- Shopify limits, outages, API rate limits, or plan restrictions on your account.
- Domain registrar or DNS propagation delays, which are outside anyone's control.
- Third-party apps, themes, or supplier feeds behaving unexpectedly.
- Public holidays in our working calendar.
If your delivery date moves, we email you and say why. We would rather tell you about a delay than let a date slide past in silence.
5. How you are notified
Email to the address on your order, plus a status change on your order page. If you have not heard from us and the estimate has passed, call +1 (786) 494-3069 — something has gone wrong on our side and we want to know.
6. What "delivered" means
An order is delivered only when every deliverable listed in your package is complete in your store and we have sent the delivery notification. An unfinished order is never marked delivered to make a number look good. If we mark something delivered and it is not, tell us and we will correct the record.
7. Revisions
Your package includes a stated number of revision rounds, requestable within 14 calendar days after delivery of delivery. See the Revision Policy.
8. Support after delivery
We answer questions about what we built for 14 calendar days after delivery after delivery, at +1 (786) 494-3069 and storevera@support.com. After that, or for changes beyond your revision rounds, it is new work and we will quote it. Ongoing store management is not included in any package.
9. What is not included
- Shopify subscription fees — you pay Shopify directly
- Domain registration or renewal fees
- Paid themes, paid apps, and their recurring charges
- Advertising spend and marketing management
- Inventory, supplier fees, and shipping costs
- Ongoing store management after delivery
- Product sourcing, supplier negotiation, or fulfilment
- Any guarantee of sales, traffic, revenue, or profit